BSA Optics

CEO SIGNATURE WARRANTY

BSA is proud to offer a new breed of optics worthy of our “No Questions Asked” CEO Signature Warranty. This Lifetime Full Warranty is valid in the Continental United States, Alaska and Hawaii.

If this product is found to have defects in materials or workmanship, BSA Optics will at our option and without charge repair this product, or replace it with a BSA product of comparable specifications and value. FREE OF CHARGE. Even if you are not the original owner. No warranty card is required. No time limit applies.

WARRANTY EXCLUSIONS:

WARRANTY ONLY APPLIES TO DEFECTS THAT OCCUR WITHIN NORMAL USE OF THE PRODUCT. WARRANTY SPECIFICALLY EXCLUDES PRODUCTS UNDER THE FOLLOWING CONDITIONS:

  • Used in a manner other than specified in the operations manual.
  • Not properly maintained in compliance with handling instructions.
  • Misused, neglected, or tampered.
  • Altered or repaired, or evidence of attempt of alterations or repairs, by persons other than a certified BSA Optics technician.

WARRANTY SPECIFICALLY EXCLUDES THE FOLLOWING AREAS OF PRODUCTS:

  • WINDAGE AND ELEVATION CAPS
  • LENS COVERS AND SUNSHADES
  • MAINTENANCE AND CLEANING SUPPLIES
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. AS DEFINED BY FEDERAL LAW, THIS IS A LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS OF IMPLIED WARRANTY, SO THIS LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, ANY SUCH IMPLIED WARRANTY IS LIMITED TO THAT REQUIRED BY LAW. BSA OPTICS SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR OTHER ECONOMIC OR COMMERCIAL LOSSES. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. BSA OPTICS MAKES NO IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS (FOR A PARTICULAR PURPOSE). THE SOLE REMEDY PROVIDED IN THIS WARRANTY IS REPAIR OR REPLACEMENT OF THE PRODUCT.
Should BSA Optics choose to replace the product, and the product is no longer available at the time warranty service is required, a substitution of similar performance and equal value will be made.

GENERAL RETURNS POLICY

30 Days "NO Question":

Consumer may receive a full refund (if receipt is presented) or product exchange under the following conditions only:

  • New, unused products purchased directly from BSA Optics, Inc.
  • Returned to BSA Optics, within 30 days from date product was delivered to consumer.
  • Product must remain in and contain all original packaging, manuals and accessories.
  • All products must be in new unused, unopened, sellable condition.
    All refunds are subject to condition of merchandise received by BSA Optics, and must comply with the return policy.

ALL Returns:

Shipping and Handling Fees: Consumer is responsible for all shipping fees to BSA Optics, as well as all return shipping fees after repair or replacement. All shipping fees are non-refundable.

Restocking Fees:

Items that are used, not in original packaging or otherwise not in new, sellable condition are subject to a minimum fifteen percent (15%) restocking fee.

DO NOT ATTEMPT TO DISASSEMBLE ANY ITEMS. ATTEMPTS TO CHANGE THE FUNCTION OR APPEARANCE OF ANY ITEM YOU PURCHASED FROM US WILL VOID THE WARRANTY AND YOUR RIGHT TO RETURN THE PRODUCT FOR A FULL REFUND.

ALL EXCHANGES AND REFUNDS WILL BE PROCESSED WITHIN TWO WEEKS FROM DATE OF RECEIPT OF PRODUCT AT OUR FACILITY.

Return Conditions:

All returns must include with the product:

  • Your invoice with the product, the reason for your return, (exchange, refund, warranty repair) and your phone number on the back of that invoice.
  • A clearly written note explaining the nature of the problem, including your name, address, and telephone number.

Shipping Damage and Lost Packages:

  • If an item arrives damaged as a result of shipping, we will be happy to exchange it for you.
    An insurance claim must be filed and has to be finalized before compensation is issued to the customer or product is replaced.
  • Notify BSA Optics within 3 days of receipt for any damaged or missing merchandise to initiate a claim.
  • DO NOT discard any packaging or paperwork to facilitate the investigation process if necessary.

Warranty Repairs and Non-Warranty Repairs:

  • Include with your product a detailed letter explaining the nature of the problem. Be sure to indicate your name, address, and telephone number. Allow six (6) weeks for repairs.
  • It is the customers’ responsibility to ensure the safe return of any goods. We recommend you use a method of shipping that provides you with a tracking number and insurance options.
BSA OPTICS IS NOT LIABLE FOR ANY DAMAGED,
LOST OR STOLEN MERCHANDISE DURING SHIPPING.
To return a BSA Optics product for repair, replacement, or refund, ship to:

BSA Optics Service Center
1475 S. Sam Houston Blvd.
Houston, MO 65483